Pandora Partners with TCS for its Digital Transformation

Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, has been selected by Pandora, a world-leading jewellery design and manufacturer, based in Copenhagen, as a strategic IT partner.

The agreement with TCS marks a major milestone in Pandora’s global IT transformation, which is part of Programme NOW, the company’s brand relaunch and business turnaround plan. TCS will leverage its proven Machine First™ Delivery Model (MFDM™), powered by ignio™, its award-winning cognitive automation software, to enable the digital transformation. As the service integrator and manager, TCS will be responsible for the applications landscape and the end-user management, that will be aligned to Pandora’s key business metrics.

Peter Cabello Holmberg, CIO, Pandora, said, “Our agreement with TCS marks an important milestone for Pandora. Now we have our future-ready IT setup fully in place to support the Programme NOW objectives. And I am convinced that TCS with its global scale, retail expertise and cutting-edge solutions in relation to automation and AI will prove a perfect match for Pandora.”

Ruchikar Dalela, Country Head, TCS Denmark, added, “I am proud that the most recognised jewellery brand in the world has chosen TCS as a strategic technology partner. We are looking forward to supporting a transformation in which technology can enable nimbleness and agility across Pandora’s products and markets. MFDM will streamline, scale-up and de-risk its back-office operations and help accelerate transformational initiatives that enhance the customer experience.”

TCS’ MFDM leverages automation, robotics and artificial intelligence to help enterprises achieve their business outcomes faster, with reduced risk. The core principle of this model is to pair humans with, and not versus, machines. It uses the ability of machines to solve complex problems faster, better and handle large volumes and breadth of coverage, while humans provide inputs for machines to learn to solve complex problems better. The resultant machine intelligence delivers multi-fold productivity improvements and elevates customer experience to newer highs.

At the core of the MFDM framework is ignio, which has a unique and innovative cognitive capability that blends artificial intelligence, machine learning, and advanced software engineering to make enterprise IT resilient and self-healing. It uses its context awareness to pre-empt problems and autonomously resolve a lot of the incidents that do occur.

Today, customers are increasingly deploying ignio to transform business operations as well. It is the only automation software in the marketplace that spans enterprise IT (AIOps), workload management, ERP operations and business operations, with a common core. Currently, ignio has over 110 customers across Global-2000 companies, distributed across the retail, manufacturing, telecom, and banking and financial services sectors.