Opportunities & Challenges in southern market
Southern region is one of the important markets for Digisol as it one of the emerging markets of the country and holds a lot of business potentials. South has been a stable market. All the verticals like IT/ITES, Banking & Finance, manufacturing, Government etc. these have equal share in the economy in south.We have observed business growth in the region and gradually we are scaling up our business and working towards digitally empowering enterprises, Government entities, Schools, colleges, banks, hospitals etc in southern part of the country.
Brief us about Digisol’s Channel Structure & strategy
Digisol has predominantly been a Channel driven organization & we share very strong bonding with our partners. However, considering that we are also going to focus on Enterprise, our channel strategy is to build & scale Enterprise Channel strength we would be having 1 to 2 ND’s & RD’s in every state catering to our Enterprise Active & Passive Solutions. This would be in addition to our existing 200 active partners across the country.
What’s Digisol’s plan for channel partners in 2020? What all loyalty programs & schemes you have launched for channel partners?
Digisol’s plan revolves around empowering Channel partners by training them on newest technologies in IT Networking. We have introduced DITT- Digisol Institution of Technical Training program for Partners & System Integrators across India. The institution aims to create value for all our Network Engineers, Channel Partners and ISPs by consistently delivering quality training programs which are always in sync with the market demands. DITT comprises of four key training programs- DIGISOL Certified Cabling Installer (DCCI), DIGISOL CERTIFIED FTTH Expert (DCFX), DIGISOL Certified Switching professional (DCSP), and DIGISOL CERTIFIED Wireless professional (DCWP).
Besides this, we have launched various schemes for System Integrators and Partners when they accomplishing certain targets they can to win a trip to Thailand and Azerbaijan.
How do you see wireless networking cater in comparison with wired networking
Wireless cannot replace wires from networking stand point a wired network has to be there tom empower wireless. There are immense opportunities for wireless however the backbone always be wired. So there are opportunities for both wireless and wired in the future.
How are you improving customer experience through service support?
We have invested in our business and have a vast service support footprint to ensure it’s easier for our customers to reach out to us. Digisol offers first-rate integrated after-sale-service and support, which consists of Service Centers, and Digisol Technical Assistance Centre (DTAC). We have widespread network of 63 Service centers across India and highly skilled professionals that offer excellent state-of-the-art services to the customers. Customers can connect to us for any query on our toll free number: 1800 – 209 – 3444 or email us at helpdesk@digisol.com. We have been offering In house Level 4 Support to customer.
What all new products we can expect from Digisol in 2020?
This year we will be introducing new range of products under Active, Passive & FTTH category. Our key product focus going forward will be as follows:
- ConvergeX SCS Series: Our Enterprise Structure Cabling Solutions that will cater to PoE, Data Centre & New technologies like Wi-Fi 6 etc.
- FTTH GPON: Our industry leading solution offering that will help address the Bandwidth hungry enterprises, Service Providers & End Consumers
- Enterprise Active Networking Solutions: Catering to Smart Cities, Data Centre & Enterprise Customer Requirements e.g. Industrial Ethernet Switching, Wi-Fi, etc.
Digisol’s Go To Market strategy
Our strategy is in alignment with our mission, which includes offering innovation to our customers and grow together with our key stakeholders like partners, SIs, ISPs. We will introduce new products and solution under our Active, Passive & FTTH range of products, conduct training programs, educate our stakeholder about newer technologies and offer exciting schemes and loyalty programs for to Motivate partners.
How do you see future of IT networking in India
IT sector in India is advancing at an alarmingly fast rate and it has been driving growth for the last decade and more, and it has the potential to continue doing so. IT industry holds immense opportunities and I believe it would grow by 10-15% in the coming year.