Tata Tele Business Services (TTBS), one of the country’s leading enablers of connectivity and communication solutions for businesses, has announced the strategic expansion of its cloud communication suite Smartflo with WhatsApp Business Platform. This is an advanced move in the digital era to offer an enhanced business communication experience, thus accelerating user engagement, enhancing customer experience, and ensuring impactful customer interactions.
WhatsApp Business Platform is an easy and trusted solution for businesses to better manage discussions and queries of customers around the globe. Its superior UX further enhances business communications, enabling seamless and impactful interactions in the way customers want to engage in today’s business ecosystem.
Tata Tele Business Services, in its endeavor to transform digital experiences with technology, brings to the table, in-depth knowledge of enterprise customer needs and requirements, as well as trust and service assurance. This integration will help businesses map customer operational needs over multiple channels, while boosting customer experience with unified hyper-personalized interactions and multi-touch attributions.
Smartflo along with WhatsApp Business Platform, provides an integrated omnichannel solution experience involving different channels and methods of connecting with customers and integrating them. It unifies the customer experience (CX) across different channels such as websites, mobile apps, social media, and phone calls, as a single-point system to optimize interaction experience collectively.
Smartflo makes business communication easy and rich, with a host of features such as: Single Customer View, Workflow Automation, AI-enabled Chatbot, Chat Interface, Advanced Analytics, Hyper-personalization, One-Click Integration and Easy to Integrate API Platform.
Counted among the country’s leaders in smart digital solutions, Tata Tele Business Services, not only provides the digital highways on which companies, big and small, run their businesses but also acts as the technology catalyst for their growth by offering a comprehensive portfolio of digital Solutions in the domains of Security, Collaboration, Marketing, Cloud & SaaS.
The company has a full portfolio of enterprise-grade Smart solutions, including Smartflo, SmartOffice, SD-WAN iFLX, Microsoft Office 365, Google Workplace, Zoom Communications, EZ Cloud Connect, Ultra-Lola, and Smart Internet leased line among others.