HP Inc. (NYSE: HPQ) announced new and enhanced services and solutions that drive value and enable partners to build and grow their services and software businesses. These new solutions include HP WEX, HP’s first AI-enabled digital experience platform; a new managed service offering for PCs; a new print subscription service, a simplified good/better/best approach to HP support packages, as well as services and programs to extend the life of devices and accelerate a circular economy.
“We are in the midst of a historic shift in the way people work,” said Dave Shull, President of HP Workforce Solutions. “Happy, motivated and productive employees drive better business results, but creating work environments that enable and inspire a dispersed workforce is increasingly difficult. This is where our partners play a key role supporting businesses that are going through transformations. Today, HP is introducing services and solutions that enable channel partners to deliver amazing work experiences to their customers while creating recurring revenue streams.”
HP Introduces Workforce Experience Platform (WEX™)
Last year, HP launched Workforce Central, a fleet management tool that allows IT managers to discover, configure, monitor and manage HP devices in one location. Today, we have taken our vision to the next level with the introduction of the Workforce Experience Platform (WEX™), providing CIOs with an AI-enabled digital experience platform that unlocks the full potential of the workforce and transforms employees into an unstoppable force of growth.
WEX launches with an intuitive user interface designed to ensure a seamless experience for customers, connecting multiple services into a single, unified platform view. Beneath the surface is a new suite of powerful capabilities that deliver persona-based recommendations, streamline hardware monitoring, capture employee sentiment, reduce TCO, automate tasks, and strengthen security.
- Optimized device investment with new persona-based AI models: Leveraging advanced AI, the WEX platform can deliver personalized technology recommendations based on individual employee usage patterns and requirements, improving the traditional PC refresh cycle.
- Seamless integration with existing multi-OS and multi-vendor environments: WEX will soon provide the ability to monitor endpoints across a broad range of operating systems and devices – including computers, peripherals, printers, and videoconferencing equipment – regardless of brand or manufacturer.
- Collaboration with Microsoft to Supercharge WEX™ with AI: HP has recently joined the Microsoft Copilot for Security partner private preview and will be working to integrate WEX with Copilot to automate tasks and help maximize device uptime for employees.
- Improved employee engagement through ongoing employee sentiment tracking: Turnkey pulse surveys from WEX can improve IT organizations’ ability to continuously gauge and enhance employee satisfaction with their digital setup.
- Reduced TCO and stronger security: WEX can automate support requests, thus reducing IT support costs. In addition, WEX leverages HP Wolf Security to help reduce security risks.