Every day, attackers conspire to take down applications and steal data, leaving your data center infrastructure in the crosshairs. Storing the most valuable and most visible assets in your organization …
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DNS Based DDoS Attacks- What’s in a Name? – By Renuka Nadkarni, Director, Product Management – Security at Infoblox
by sub editorRecent press has shown a marked increase in DDoS attacks on ISPs around the world. According to Network World, DDoS attackers seem to have switched their attention from banks to gaming …
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3 Ridiculous Myths about Cybersecurity – By John Bentley, Director, Middle East, Africa and India at AccessData
by sub editor1) You can 100% keep the bad guys from getting in. The truth is, if the bad guys want in bad enough they will find a way in. Advanced …
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Establishing Customer Experience Metrics in Contact Centres is a Critical Factor for Success-By Shaheen Haque, Territory Manager, Middle East & Turkey at Interactive Intelligence
by sub editorIf you were to ask a vice president of Customer Care the metric they think is most important (to their careers), the bet is they would respond with “Customer Satisfaction …
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