EverestIMS Technologies Pvt Ltd (Everest), an Indian software product company specializing in providing software solutions for IT Infrastructure, ITSM and the IoT space, recently received an ITIL compatible certification from Pink Elephant for its Everest Service Manager V 2.5.
Pink Elephant, the world’s leading IT Service Management education and consulting provider assessed the Everest Service Manager V2.5 tool and confirmed its compatibility in the following ITIL 2011 processes.
- Change Management
- Event Management
- Incident Management
- Problem Management
- Request Fulfillment
- Service Catalog Management
- Service Level Management
Speaking about the certification, Satish Kumar V, CEO of EverestIMS Technologies said, “Certification from Pink Elephant for our Service Manager tool helps us to increase our product foot print in various verticals across geographies.”
Everest’s most popular service desk has been recently upgraded to Everest Service Manager V2.5 with the upgraded modules, automated tools and workflow management to enhance and boost the service delivery experience for organizations. Feature-rich V2.5 allows customers to have an added advantage in hassle-free installation and integration of any existing tool. It enables to streamline ticket collection and assign it to respective technician manually or automatically. In case of incidents, it directly notifies the desired staff/technician through emails and mobile texts. With the unified and centralized platform, Everest Service Manager V2.5, helps organizations in delivering a seamless customer support.
Keeping the healthy relationship with the customer on highest priority, Everest builds innovative products/tools with a flexible and feature-rich framework. With its extensive product line and hitherto certifications, EverestIMS holds a strong position in Indian I/O space.Set featured image