Avaya has acquired CTIntegrations, a specialised contact centre software development and system integration company. CTIntegrations provides Avaya with additional digital capabilities for its extensive contact centre customer base and will further enhance the Avaya OneCloud AI-powered experience platform.
In post-lockdown period, cloud solutions are growing in demand and hence, cloud offering companies are devising new strategies to attract customers. Being a low-cost option and facilitating remote work that is needed in today’s situation, cloud solutions are becoming popular with the enterprises and medium range organisations. Avaya’s move is located in this context.
CTIntegrations is the company behind CT Suite and its connectors, and has been part of the Avaya DevConnect partner ecosystem, bringing deep expertise in the Avaya OneCloud platform and an understanding of its customers’ evolving needs. Many current Avaya customers are currently benefitting from CT Suite capabilities that integrate into their Avaya contact centers today.
“We are excited to have the CTIntegrations team join Avaya,” said David Austin, GVP, Corporate Development, Avaya. “The tremendous talent they bring along with their deep domain expertise in Avaya’s contact center platform will immediately add value to our innovation engine and super-charge our Avaya OneCloud CCaaS solution. This acquisition also plays a key role in supporting our overall Avaya OneCloud platform beyond CCaaS, so customers can take full advantage of our composable cloud platform with additional building blocks for solutions optimized to address their specific needs.”
“Avaya and CTIntegrations have been outstanding partners for a number of years, and I am confident our customers will benefit from increased synergies as an integrated team,” said Ronny Flaatten, CEO and Founder, CTIntegrations. “We are committed to building an exceptional journey for Avaya customers to leverage the benefits of next-generation cloud, including hybrid cloud, with Avaya OneCloud CCaaS solutions, and to further extend the capabilities of the composable Avaya OneCloud platform.”